Contact us

Contact GE Money

Contact Us

GE Money New Zealand

8 Tangihua Street
Auckland 1010
New Zealand

0800 500 505
+64 9 358 8999 (from overseas)

Loan enquiries Show more

Personal Loan Enquiries
0800 422 898
+64 9 358 8999 (from overseas)

Monday to Friday 8am - 6pm
Weekends 9am - 5pm

Car Loan Enquiries
0800 55 55 33
+64 9 358 8999 (from overseas)

Monday to Friday 8am - 6pm
Weekends 9am - 5pm

Credit card enquiries Show more

Gem Visa & GE CreditLine
0800 500 505
09 356 4900
ge.nz@ge.com

Monday to Friday 8am - 6.30pm

For Lost or Stolen Cards
Gem Visa
0800 500 505 or +64 9 362 5432 (anytime)

GE CreditLine
0800 500 505 (anytime)

Collection enquiries Show more

Collection Enquiries
0800 551 948 (Mon - Fri)
09 355 1948
nz.collections@ge.com

Insurance enquiries Show more

Loan and Credit Card Protection Insurance
0800 220 999

What if something goes wrong? Show more

We know that sometimes things don't go as well as they should and problems arise. If this happens to you and you cannot meet your repayments, please let us know so we can try to assist you. If you wish to make a complaint about our products or services, we have a free internal dispute resolution procedure, which you can access by:

Phone
0800 735 192 within New Zealand
+64 9 375 0819 from overseas

Or writing to us at

GE Finance and Insurance
PO Box 4058
Shortland Street
Auckland 1140
Attn: Customer Resolutions Team

If you have followed our internal dispute resolution procedure and your complaint remains unresolved you may refer the matter to the Insurance and Savings Ombudsman Scheme (ISO). This scheme is independent, impartial and free to consumers. Contact details are:

Insurance and Savings Ombudsman Scheme

Telephone: (04) 499 7612

Email: info@iombudsman.org.nz

Write to: Office of the ISO, PO Box 10-845 Wellington 6143