For Insurance Enquiries and Claims
What if something goes wrong?
We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem. If you wish to make a complaint about our products or services, we have a free internal dispute resolution procedure, which you can access by:
If you have followed our internal dispute resolution procedure and your complaint remains unresolved you may refer the matter to the Insurance and Savings Ombudsman Scheme (ISO). This scheme is independent, impartial and free to consumers. Contact details are