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Customer Contacts
- Personal Loan Enquiries
0800 422 898
ge.direct@ge.com - Car Loan Enquiries
0800 55 55 33
ge.direct@ge.com - Gem Visa and GE CreditLine
0800 500 505
09 356 4900
ge.nz@ge.com - For lost or stolen cards
Gem Visa – 0800 500 505 or +64 9 362 5432 (anytime)
GE Creditline – 0800 242 273 (anytime) - Collection Enquiries
0800 551 948 (Mon-Fri)
09 355 1948
nz.collections@ge.com
For Insurance Enquiries and Claims
- Loan Insurance, Card Insurance and Term Life Insurance
0800 220 999 - Motor Vehicle Insurance, Home and Contents Insurance
0800 434 678
Retailer Enquiries
- Merchant Support Team
0800 787 767
What if something goes wrong?
We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem. If you wish to make a complaint about our products or services, we have a free internal dispute resolution procedure, which you can access by:
- Phone
0800 735 192 within New Zealand - Or write to us at
GE Money PO Box 4058
Shortland Street
Auckland 1140
Attn: Customer Resolutions Team
+64 9 375 0819 from overseas
If you have followed our internal dispute resolution procedure and your complaint remains unresolved you may refer the matter to the Insurance and Savings Ombudsman Scheme (ISO). This scheme is independent, impartial and free to consumers. Contact details are
- Telephone: (04) 499 7612
Email: info@iombudsman.org.nz
Write to: Office of the ISO, PO Box 10-845 Wellington 6143