Protection from the 'what ifs?'

The good news is it's easy to be protected. GE Money provides insurance for your GE Money personal loan, life insurance, GE CreditLine account and your Gem Visa. Our insurance can protect you if you lose your job through no fault of your own, if you become sick or injured, or in the unfortunate event of your death.

Find out more

• Gem Visa - Shopper's Protection Insurance
• Onecard Visa - Shopper's Protection Insurance
• GE CreditLine - Account Protection Plus Insurance
• GE Personal Loans Insurance - Repayment Protection Insurance
• GE Term Life Insurance

Making a claim

All the forms and information you need to make a claim are available on this website. You can download the forms you need.

Otherwise you can call us on 0800 220 999 for assistance Monday to Friday, 10.30am to 7.00pm.

The Insurers
Insurance is issued by Hallmark Life Insurance Company Ltd. (Hallmark Life) and Hallmark General Insurance Company Ltd. (Hallmark General), (incorporated in Australia and operating in New Zealand), both trading as GE Money.

Insurer Financial Strength Rating  
Hallmark Life and Hallmark General have both received Insurer Financial Strength Ratings of ‘BBB+’ from Standard & Poors.

Summary of Standard & Poor’s rating scale:

‘AAA’ - Extremely Strong	‘B’ – More vulnerable
‘AA’ - Very Strong	‘CCC’ – Currently vulnerable
‘A’ - Strong Capacity	‘CC’ – Currently highly vulnerable
‘BBB’ – Adequate Capacity	‘C’ – A bankruptcy petition
‘BB’ – Less vulnerable	‘D’ – Payments default

Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Refer to the Standard & Poor’s website for further details: www.standardandpoors.com.

Insurer Solvency Requirements

In addition to maintaining Financial Strength Ratings, Hallmark Life and Hallmark General continually maintain solvency levels specific to their insurance activities. Solvency information is provided to the RBNZ as the supervisory body of insurers in New Zealand, on a semi-annual basis, in compliance with solvency reporting requirements.

Both Hallmark Life and Hallmark General maintain solvency positions in excess of their current requirements or obligations. Refer to details below, effective 30 June 2012:

($ NZD) Hallmark General Total	($ NZD) Hallmark Life Total	Stat Fund 1: AU	Stat Fund 2: NZ
Minimum Capital Requirement = 50,615	Solvency Requirement = 60,612	49,548	11,064
Capital Base = 170,958	Surplus Assets Over Solvency Requirements = 71,907	43,585	28,321
Solvency Coverage = 3.38	Solvency Reserve Coverage = 94.57	65.18	317.94

NOTE: Hallmark Life and Hallmark General’s solvency calculations are based on APRA’s solvency requirements.

Overseas Policyholder Preference
An overseas policyholder preference applies to Hallmark Life and Hallmark General. Under Australian law, if Hallmark Life or Hallmark General is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on Hallmark Life and Hallmark General’s Australian assets to satisfy New Zealand liabilities.