Making a claim

The circumstances leading to an insurance claim can be difficult, so we've tried to make our claims process as simple as possible. To start you'll need to complete a claim form.  All the forms you need are right here. Just select and print the form you need, complete the details in full, and send it back to us by mail or fax.

For more details about making your claim, select one of the links below:

• Disability Claims
• Involuntary Unemployment Claims
• Critical Illness Claims
• Life Claims
• Price Protection Claims
• Merchandise Protection Claims
• Stolen Card Claims

If your claim has already been approved we require you to complete a Continuing Claim Form each month you are disabled or unemployed to continue obtaining benefits.

If you would prefer to talk to us, our expert Claims Team is here to help you. We can answer your questions and send your claim form if you have difficulty accessing them online.

Our promise to you is:

• we will make a decision on your claim within 10 working days of receiving all the necessary information;
• we will make claim payments to your account within 3 working days of your claim being approved; and
• we will return any call you make to us within one business day of receiving your enquiry.

Contact Us

For more claims information:

Call us on 0800 220 999

Mon – Fri 10:30am to 7pm