Making a new claim

To make a claim, either you, or your Authorised representative (in the case of death or serious injury), must complete the relevant claim form. To help us assess your claim as quickly as possible, it's essential that you provide us with all the information requested on the claim form.

Incomplete information will delay our assessment and decision - lengthening the time it takes us to finalise your claim.

Making a claim for Disability

• quote your policy number, or personal loan or account number;
• have completed the section headed Section A: Statement of claimant (you) on the claim form  and attach any supporting evidence;
• have your employer complete in full the section headed Section B: Employer Certificate;
• have your doctor or medical specialist complete in full, the section headed Section C: Medical Certificate on the claim form; and
• sign and date the declaration.

You must also provide copies of any additional information or documentation that supports your claim, such as medical evidence.

  Disability Claim Form [PDF]

Making a claim for Involuntary Unemployment

To submit an Involuntary Unemployment claim you must:

• quote your policy number or personal loan or account number;
• have completed the section headed Section A: Statement of claimant (you) on the claim form;
• regardless of whether or not you are eligible for government unemployment benefits, provide us with evidence that you have registered as a job seeker with WINZ (Work and Income NZ) or have them complete Section B: Statement of WINZ;
• have your employer complete, in full, the section headed Section C: Statement of Employer on the claim form; and
• sign and date the declaration. You must also provide copies of any additional information or documentation that supports your claim, such as a Separation Certificate or letters from your Employer.

  Involuntary Unemployment Claims [PDF]

Making a claim for a Critical Illness

To submit a Critical Illness claim you need to:

• quote your policy number or personal loan or account number;
• have completed the section headed Section A: Statement of claimant (you) on the claim form and attach any supporting evidence;
• have your employer complete, in full, the section headed Section B: Employer Certificate;
• have your doctor or medical specialist complete, in full, the section headed Section C: Medical Certificate on the claim form; and
• sign and date the declaration. You must also provide copies of any additional information or documentation that supports your claim, such as medical evidence.

  Critical Illness Claim Form [PDF]

Making a claim for Life
(as part of your GE CreditLine or Personal Loan insurance)

To submit a claim for death, your representative must provide the following evidence:

• a letter containing the policy number or personal loan or credit card account number and a brief explanation of the circumstances of the death;
• certified copy of the original Birth Certificate; and
• certified copy of the original Death Certificate. Your representative should also provide copies of any additional information or documentation that supports the claim such as a police report, medical reports, Coroners report or newspaper clippings if relevant.

Making a claim for Price Protection

To submit a Price Protection claim you must:

• complete the Price Protection claim form;
• provide proof of price reduction
• have completed the price Verification section of the claim form (if the item is reduced by more than$200)
• provide proof of original purchase price; and
• sign and date the declaration;

  Price Protection Claim Form [PDF]

Making a claim for Merchandise Protection

To submit a Merchandise Protection claim you must:

• complete the Merchandise Protection claim form;
• attach the original receipt(s) for the item(s) for which you are claiming;
• attach a statement itemising the purchase;
• obtain and include any required estimates;
• retain any damaged articles for inspection;
• provide a copy of the police or fire brigade report (if applicable); and
• sign and date the declaration

  Merchandise Protection Claim Form [PDF]

Making a claim for Stolen Card

  Stolen Card Claim Form [PDF] 

Contact Us

For more claims information:

Call us on 0800 220 999

Mon – Fri 10:30am to 7pm